Here's what we covered in the session:
- Definition of Customer Journey
- If you have ever redeveloped your website…
- “Customer Journeys aren’t created, they’re discovered…”
- The Most Critical Question To Ask About Customer Journeys…
- Why You MUST Be Continually Tracking Your Customer Journey…
- 5 Customer Journey Approaches
- The Beauty of Google Analytics
- Key Questions You Want Google Analytics To Help Answer…
- 2 Critical Customer Journeys To Track…
- What You Need To Access In Google Analytics..
- Why You Must Begin With The End In Mind…
- Reviewing Your Online Application Process…
- Why its critical to set up online application submission goals
- Which Channels Did Applicants Use During Their Journey?
- Creating Online Application Reports Within Google Analytics
- Which Courses Are Applicants Applying For
- Tracking Customer Journey Through your Website
- Tracking the Journey From The Landing Page
- How Are Visitors Behaving on Landing Pages?
- What Are Visitors Clicking On Homepage?
- How are visitors engaging with page content?
- Actions from this session
Any questions on any of the content discussed during the session, 1:1 Google Analytics and Google Tag Manager support or about The FE Marketing Digital Measurement Best Practice Group please contact Simon Connor on 07930 887847 or [email protected]